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The ITIL Practitioner is the newest entry to the ITIL certification scheme, with the exam offered for the first time in February 2016. An ITIL Practitioner is capable of explaining how to use the ITIL framework to support business objectives, and focuses on organizational change management, communications, and measurement and metrics.
The ITIL Practitioner is considered the next step after achieving the ITIL Foundation (which is a prerequisite) and emphasizes the ability to adopt, adapt and apply ITIL concepts in an organization. Although the Practitioner certification is not required for any upper-level ITIL credentials, it earns three credits toward the ITIL Expert certification.
For more information about the ITIL Foundation certification, browse our Best Help Desk Certifications article.
The ITIL Intermediate is module-based, each of which focuses on a different aspect of IT service management. Modules are categorized as either Service Lifecycle or Service Capability.
The Service Lifecycle modules are:
- Service Strategy (SS)
- Service Design (SD)
- Service Transition (ST)
- Service Operation (SO)
- Continual Service Improvement (CSI)
The Service Capability modules are:
- Operational Support and Analysis (OSA)
- Planning, Protection and Optimization (PPO)
- Release, Control and Validation (RCV)
- Service Offerings and Agreements (SOA)
To enable candidates to meet their own career goals, AXELOS lets you achieve qualification in one category or by choosing modules from both categories. AXELOS recommends that you have at least two years of IT service management experience, and accredited training is required.
The ITIL Expert is an advanced certification that encompasses the breadth and depth of ITIL processes and practices across all ITIL disciplines. ITIL Expert certification is a prerequisite for the ITIL Master certification.
To qualify for the ITIL Expert, you must obtain at least 17 credits from the Foundation, Practitioner and Intermediate modules, and pass the Managing Across the Lifecycle (MALC) exam, earning a total of 22 credits.
For more information about the ITIL Expert certification, browse our Best IT Governance Certifications article.
The pinnacle ITIL Master certification demonstrates an ability to apply the ITIL framework in real-world situations. The ITIL Master encompasses all of the ITIL principles and processes covered in the Foundation through Expert certifications. An ITIL Master must demonstrate complete mastery of the ITIL framework by completing the following:
- Achieve the ITIL Expert certification
- Demonstrate at least five years of ITIL experience in a management or leadership role
- Submit a proposal for a service improvement
- Submit a work package that demonstrates your ability to apply ITIL principles to a real-world business case, including positive impacts to a business service
- Successfully complete an interview with an ITIL assessment panel
The cost of the ITIL Master runs about $4,000 USD, which you pay after an EI accepts your initial application. Given the expense of this certification and stringent requirements, only serious candidates pursue an ITIL Master, but earning the certification indicates you’ve reached the highest level of achievement in your field.
ITIL-Related Jobs And Careers
IT professionals who possess an ITIL certification have always been valued by large corporations who have adopted the ITIL framework as an internal IT standard. What is beginning to change is the fact that many small- and medium-sized businesses (SMBs) are also now recognizing the value of having employees with ITIL certifications under the collective belts.
As IT becomes more and more of a mission-critical part of most businesses, SMBs are seeing the most benefit from having ITIL-trained personnel on staff. Though no company wants to see IT projects fail, larger companies can usually absorb the loss of productivity, time and money that accompanies a failed IT service project. SMBs may not have the financial luxury of having an important IT project fail due to poor management and lack of processes. Thus, the value of an ITIL certification may actually be greater for enlightened companies that cannot afford to have critical IT projects fail.
The good news about ITIL certification is that it is a valuable skill for almost any IT professional, from system administrators to CIOs. Many large companies have dedicated ITIL coaches or mentors who help shepherd projects through the various steps of the ITIL framework. These ITIL gurus have a wide understanding of the IT landscape and can usually spot trouble with a service design document or implementation plan in a matter of minutes.
ITIL certification is also a valuable credential for IT project managers, who are in the IT service trenches every day. Most project managers are already familiar with the development lifecycle process, so the principles of ITIL come naturally for them. IT managers, architects and engineers might not ever become ITIL Masters but even a basic knowledge of the ITIL framework can assist with understanding and supporting the ITIL process.
AXELOS provides a Career Paths chart that maps IT service management job roles with skill levels. The chart is handy for certification candidates who are interested in specific jobs and need to understand how they fit into the ITIL service lifecycle.
Each ITIL certification webpage provides links to relevant study guides and a syllabus (where available). Those who are pursuing the ITIL Foundation cert should read the three-part blog series on preparing for and taking the ITIL Foundation exam. Those who are thinking about pursuing the Intermediate certification should use the ITIL Intermediate Training Navigator to match desired job roles and skills with the appropriate modules.
Formal ITIL training is available in self-paced online courses, instructor-led distance learning and instructor-led classroom classes. The variety of ITIL training offered and the collection of certified companies offering ITIL training ensures that anyone who is interested in learning about ITIL or becoming ITIL certified has an option that fits their learning preferences.
Although non-accredited ITIL training is available, we strongly recommend that you only utilize an ITIL ATO when you pursue ITIL training. Find the complete list of ATOs on the official ITIL website: www.axelos.com/find-a-training-provider.
P.s: I do not claim any of the rights for the article. Full article and the resource can be found at: